Job Description

Job Title: Customer Success Specialist
Company: Snapsheet
Job Location: Remote
Job Type: Full-time

 

About Snapsheet: Snapsheet exists to simplify claims. We leverage our expertise in virtual estimating and innovative claims management technology, transforming the end-to-end claims process - delivering faster, modern experiences for claims organizations of all sizes.

What you’ll get:

• Remote working environment - your new commute is however long it takes to walk to your desk!
• Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more! 
• Development - Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions.
• Fun -  Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more! 

Job Overview: As a remote Customer Success Specialist, you are a part of an amazing customer success team that helps make the claims process simple for everyone. We’ll rely on you to actively listen to our customer's needs and provide empathy during high-stress situations. We are looking for customer support experts who will provide the human connection to our customers, insurance adjusters, and body shops, all from the comfort of your home office.

Responsibilities:

• Get connected with customers from the comfort of your home
• High sense of urgency around handling a high volume amount of inbound and outbound calls in a call center setting
• Communicate effectively over the phone, email, and text
• Utilize CRM technology to log all customer interactions
• Maintain detailed files for documentation
• Manage challenging customer service situations while maintaining a positive, empathetic, and consultative approach towards the customer at all times
• Manage and set expectations for customers around required information, processes, and deadlines across multiple carriers
• Meet and strive to exceed individual monthly, quarterly and annual goals in both production and quality
  
   

Qualifications:

• Previous experience in a customer service environment
• Excellent communication (written & verbal) and time-management abilities
• Highly driven and competitive in nature
• Desire to work in a startup environment, with proactive mindset and minimal supervision
• Experience with CRM software (e.g. Salesforce) major plus
• Experience with a call center and/or general insurance knowledge a plus
• Exceptional attention to detail
• Well organized and strong work ethic
• Outgoing, personable and fun
• Proven track record of adaptability in a fast-paced environment

Total Benefits : 

• 4% 401k match program 
• Medical, dental and vision insurance through Blue Cross Blue Shield 
• 80 hours PTO that accrues year over year
• 40 hours of sick time off
• Remote work and flexible scheduling 
• Monthly internet reimbursement
• Employee Assistance Program: offers 6 visits with trained counselors per life incident 
• Yearly in-person events including our annual Summit and Roadshows
• Computer and equipment provided  
• Snapsheet SWAG and mailers 

*Please note that we are unable to sponsor applicants for work visas for this position at this time. 

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. 

Snapsheet is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need assistance or accommodations, please let us know by emailing talent@snapsheet.me . 

Snapsheet is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. 

#BI-Remote
#LI-Remote

 

Snapsheet is an equal opportunity employer.

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